Privacy Policy

1. Who We Are

JonyMate is a product of FOLAAB GLOBAL INFOTELECT LTD.

2. Information We Collect

Account Information

When you create or manage a JonyMate account, we may collect:

• Name
• Mobile phone number
• Email address, where provided
• Profile photograph, where uploaded
• Digital signature, where uploaded
• Account preferences and settings

Location Information

With your permission, JonyMate may collect precise or approximate location data to support journey monitoring and travel-safety features.

• Current GPS location
• Journey route and movement history during an active trip
• Trip origin and destination
• Journey start and end times
• Last known location
• Travel-speed and trip-progress information derived from location data

Journey and Vehicle Information

• Vehicle registration number
• Driver phone number, where provided
• Destination and journey details
• Trip codes, journey status and estimated arrival information
• Transport company or operator information, where provided

Emergency Contacts

You may voluntarily provide trusted-contact details for journey sharing or emergency notification purposes.

• Contact name
• Mobile phone number
• Relationship or contact label, where provided

Emergency-contact information is not used for advertising or unrelated marketing.

Device and Diagnostic Information

• Device model and operating-system version
• JonyMate application version
• Notification-subscription identifiers
• IP address and connection information
• Crash, error and diagnostic logs
• Security and fraud-prevention signals

Camera, Photos and Uploaded Content

Where you choose to upload a photograph, document or signature, JonyMate may request access to your camera or selected photos. These permissions are used only for the feature you choose to use.

3. How We Use Your Information

• Create, authenticate and manage your account
• Provide journey monitoring and trip-sharing services
• Support travel-safety notifications and emergency alerts
• Verify journey, vehicle or account information where requested
• Provide wallet, payment or verification services
• Respond to support requests and service enquiries
• Detect fraud, misuse, abuse and security threats
• Improve application reliability, performance and user experience
• Comply with legal, regulatory and contractual obligations

4. Background Location

If you enable a trip-monitoring feature, JonyMate may collect location information while the application is not visible or while your device screen is locked.

• Continue monitoring an active journey
• Update your journey progress
• Detect significant trip events
• Allow trusted contacts to view shared journey progress
• Support safety and emergency-response features

5. Notifications and SMS

If you enable notifications, JonyMate may send trip updates, journey reminders, safety alerts, emergency notifications, account-security notices and service-status messages.

Where you choose to share a journey through SMS, messages are sent only to contacts you select or emergency contacts you have provided. JonyMate does not use SMS for unrelated advertising.

6. Journey Sharing

When you choose to share a journey, selected recipients may receive or view limited journey information such as journey status, estimated arrival time, trip updates, last reported location during an active monitored journey, and vehicle or journey reference information.

Journey sharing occurs only after you initiate the feature or configure a trusted contact for that purpose.

7. How We Share Information

We do not sell your personal information.

We may share information only where necessary with hosting, cloud, notification, communication and technical service providers; verification providers when requested; payment providers where a transaction is initiated; trusted contacts selected by you; professional advisers; public authorities where required by law; and emergency services where legally permitted and relevant to a safety incident.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide JonyMate services, meet legal obligations, resolve disputes, prevent fraud and protect users.

Journey records, payment records and safety-event records may be retained where needed for legal, security, audit or dispute-resolution purposes.

9. Your Choices and Controls

• Access personal information associated with your account
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Request a portable copy where applicable
• Withdraw consent where processing is based on consent
• Disable location, notification, camera or photo permissions
• Stop trip monitoring or journey sharing
• Change or remove emergency contacts
• Object to or restrict certain processing where applicable
• Complain to a relevant data-protection authority

To exercise a privacy right, contact privacy@jonymate.com.

10. Account Deletion

You may request account deletion through the JonyMate application or by contacting our support team.

• Your account will be closed
• Personal information will be deleted or anonymised where legally permitted
• Active sessions and device access may be revoked
• Certain information may be retained for legal, fraud-prevention, security, audit or dispute-resolution purposes

Account-deletion requests can be submitted to privacy@jonymate.com.

11. Security

We use reasonable administrative, technical and organisational safeguards to protect personal information against unauthorised access, disclosure, alteration or loss.

No digital service can guarantee absolute security. Users should protect their account credentials and notify us promptly if they suspect unauthorised access.

12. Children's Privacy

JonyMate is not directed to children under 13 years of age, or a higher minimum age where required by local law. We do not knowingly collect personal information from children without appropriate consent.

13. International Data Processing

Information may be processed in countries where JonyMate or its service providers operate. Where required, we use appropriate safeguards to protect transferred information.

14. Third-Party Services and Links

JonyMate may use or link to third-party services such as cloud hosting, maps, notifications, payments, verification providers or communication platforms. Their handling of information may be governed by their own privacy policies.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, legal requirements or data practices. Material updates may be communicated through the application, website or another appropriate channel.

16. Contact Us